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Terms and Conditions

The use of the service of luggage storage consituies implied acceptance of the terms:

 

 

Definitions

Meaning of the terms used in these rules:

I Love Venice: the provider of the services
Storage: the whole commercial area (that includes Boxes, ATM, etc)

Storage Unit: the boxes used to store your belongins
Customer: the individual using the Luggage Storage service (storing luggage/items in automatic lockers/miniboxes from the day and time they are left until the day and time they are collected).

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Luggage not permitted for storage

The following must not be stored:
1- Luggage containing goods or materials that are easily flammable, perishable, give off strong odours or that could  cause a deterioration of the Luggage Storage infrastructure or damage to other luggage stored on the premises;
2 – Money, jewellery, precious metals, business samples and documents and valuables in general;
3 – Luggage weighing more than 25kg;
4 – Animals and plants;
5 – Perishable food;
6 – Articles that are forbidden by law or are considered hazardous under national regulations and also articles that could, by their very nature or packaging, cause harm to people, the environment or to other luggage being stored are not permitted;
7 – Materials that could be considered pornographic or indecent;
8 – Firearms and/or bladed weapons;
9 – Trash;
10 – NARCOTICS OR PSYCHOTROPIC SUBSTANCES.

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At the moment of leaving the luggages, the customer declares that such luggage does not contain items that are not allowed to be stored.

THE DEPOSITOR IS RESPONSIBLE FOR THE CONTENTS OF THE LUGGAGE WHICH MUST NOT INCLUDE PROHIBITED ITEMS. THE DEPOSITOR MUST NOT BE A PERSON OR AN ORGANISATION WITH WHOM/WHICH IT IS ILLEGAL TO TRADE UNDER ANY APPLICABLE LAW OR REGULATION.

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Storage security

The Storage is equipped with 24/7 video surveillance
Telephone assistance is always available

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Access to the Luggage Storage for service requirements

Access to the Storage and to the Storage Units is always permitted to the staff of I Love Venice who oversee and manage the service and to officers of the State Police, Finance Police and others belonging to law enforcement.
THE CUSTOMER ACCEPTS THAT THESE OFFICERS HAVE THE RIGHT TO OPEN AND INSPECT THE LUGGAGE AT ANY MOMENT FOR SECURITY REASONS.

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Abandoned/Unclaimed items

In case of forgetfulness or conscious abandonment of the goods deposited inside the storage units, the goods will be considered abandoned after 5 days from their deposit - unless expressly communicated to I Love Venice through the appropriate communication channels - and I Love Venice will be authorized to destroy and customers will lose any right to compensation.

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Unguarded items

It is absolutely forbidden to leave luggages unattended in the storage but outside the storage units.

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Inserting luggage inside a box found OPEN and closing it DOES NOT cause the box to be booked and therefore can be opened and booked by others.

REOPENING (after booking) is allowed within 15 minutes from the time of booking, if the box is opened after this period it will be released and the booking will be considered closed.

 

The storage has video surveillance and if the videos will show luggages left unattended in the common area, it will be immediately notify to the police that will implement all relevant protocols (unattended luggages in public places / anti-terrorism).

I Love Venice does not take any responsibility for those items and will not help in any way those who have abandoned them in case something is missing or if they are stolen.

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Return of forgotten luggage

The return of forgotten luggage will be arrange by I Love Venice (under his terms and conditions) with the customer, who bears the entirety of the cost.

 

Liability

I Love Venice is not liable for any damage and/or natural deterioration of luggage or of personal items stored under its direct custody and not attributable to its negligence or to causes associated with storage.
I Love Venice is not liable in any capacity for damage or loss due to unforeseeable events, force majeure and/or natural occurrences such as, for example but not limited to, earthquake and/or high water.

I Love Venice is not liable for unattended luggages.

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Jurisdiction

The Parties expressly agree that the Court of Venice will have exclusive jurisdiction over any dispute that may arise regarding the interpretation and/or effectiveness and/or implementation of these Terms.

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Translation

The translation of the GENERAL TERMS AND CONDITIONS is for information purposes only and is provided out of courtesy.
In the event of a dispute, the original italian text will prevail.

LUGGAGE STORAGE VENICE

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© 2023 by I Love Venice di Ana Maria Balderrama - Luggage Storage Venice 24/7

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